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What do to when your garage door is off track?

We get a lot of calls that begin with “I think my garage door is off track, what do I do?” The answer is: call a professional garage door company, but when we get this call we say “you’re already doing it!”

This is a very common issue that happens with garage doors: the door jumps the track. The only thing you need to know is: stop using your door, and call a professional.

Operating the garage door while the door is off the track can not only cause more damage to your garage door, it also increases greatly the cost of your repair as it can worsen the problem and damage the track more as well.


If you are handy, it is possible to fix the problem on your own if you are familiar with how your track operates. It’s often as simple as popping the garage door rollers back in place, and then returning the garage door to the track.

If that already sounds complicated, then don’t worry. Call a professional.

If not, below are some steps to fixing the problem.

How to put your garage door back on track:

  1. Find the handle and rope attached to your garage door. This usually hangs from the middle point of your tracks on the ceiling.
  2. Make sure your garage door is closed before your touch the handle and rope.
  3. Disconnect the garage door opener from its power source. And then disconnect the garage door opener from the garage door itself. Usually, this is done by pulling the handle.
  4. Now your door will operate “manually”. Raise up the garage door until you see that the rollers align. They should align near to the place where the door itself is off track.
  5. At this point, use a clamp, or vice grips, or even pliers to secure the door. A great place for these is on the track by the lower portion of the garage door.
  6. Then, use another clap or grip to open the track. You should do this on an area nearby to where the rollers went off track.
  7. If the track’s width is big enough, you might at this point be able to put the rollers back on the track. Then use a piece of wood or a soft hammer to close the opening. Place it against the outside edge of the track to serve as a buffer. Or just tap gently with a soft hammer to straighten the track.
  8. Now it’s time to get moving again! Remove all the clamps or vice grips you used, and close your door all the way. Reconnect everything and then use your garage door opener to ensure the door is closed all the way. This should make the opener “snag” on your garage door, which then puts the release apparatus back to its correct position.

Now all should be well! Test your door a few times to make sure it opens and closes as it should. You might find that the rollers catch or drag on a certain area of the track near where you worked. You might need to straighten the track a bit more there. Try this and see if it improves.

If it’s not, then it’s time to call a professional!


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PS Garage Door Miami

Last night my torsion spring broke and left me stuck in the garage. I called a few different places but Perfect Solutions Garage Door was on it right away. I called to get a quote and schedule an appointment, Shawn was at my front door within an hour and a half. Better yet the spring was replaced and the garage door was working perfect again within 30 min. He went above and beyond and tightened the chain and put lube on the rollers. My garage door works better now than it did before!

PS Garage Door Miami

990 Biscayne Blvd. #501
Miami, FL 33132
Open Monday through Sunday, All Day

Driving Directions

990 Biscayne Blvd #501
Miami, FL 33132.

Opening Hours

Monday: 7:00 am - 6:00pm
Tuesday: 7:00 am - 6:00pm
Wednesday: 7:00 am - 6:00pm
Thursday: 7:00 am - 6:00pm
Friday: 7:00 am - 6:00pm
Saturday: 10:00am -5:00pm
Sunday: 10:00 am -5:00pm